Privacy and Cookie Policy

Privacy & Cookie Policy

Privacy Policy

We are committed to maintaining the trust and confidence of visitors to our website and subscribers to our marketing communications. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our marketing communications.

Visitors to our website

When someone visits this website we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website.

This information is only processed in a way that does not identify anyone. We do not make, or allow Google to make, any attempt to find out the identities of people visiting our website. You can find out more on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Request a Brochure sign up

As part of the registration process to recive our brochure, we collect personal information. We use that information to:

  • Tell you about the things you’ve asked us to tell you about
  • Contact you if we need to obtain or provide additional information
  • Check our records are correct
  • Check every now and then that you’re happy and satisfied

We don’t trade our email lists with other organisations and businesses.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Your rights

You have the following rights:

  • The right to ask what personal data we hold about you at any time
  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge
  • The right to opt out of any marketing communications that we may send you

If you wish to exercise any of the above rights, please contact us using the contact details specified above. If you wish to unsubscribe from e-mail marketing communications that we send you, you can easily do this by clicking on the unsubscribe link at the bottom of any e-marketing we have sent to you.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Please get in touch to do so.

Security

No financial transactions are run through this website. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data (name, address, email address, phone number) that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep any account passwords private. Remember, anybody who knows your password may access your account
  • When creating a password, use at least eight characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password
  • Avoid using the same password for multiple online accounts

 

Spoof/false emails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

Third party sites

This website contains links to other websites operated by third parties (including microsites, described above). Please note that this privacy policy applies only to the personal data that we collect through this website and we cannot be responsible for personal data that third parties may collect, store and use through their website (including microsites).

You should always read the privacy policy of each website you visit carefully.

 

Updates to this policy

This privacy policy was last updated in May 2018. Please check back regularly to keep informed of updates to this privacy policy.

Contact us

If you have any questions please contact us.

 

Cookies Policy

 

What are cookies?

This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our users, both on this website and elsewhere.

Information collected

Some cookies collect information about browsing and search behaviour by people who access this website via the same computer or device. This includes information about pages viewed, search terms used and the user journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. We are able to use cookies to monitor individual user browsing and search behaviour, but third parties are not able to identify users using cookies.

Who sets the cookies?

The cookies stored on your computer or other device when you access this website are set by us, our suppliers who partner with us to help deliver a high quality website and online experience, and other third parties.

Cookies may also be set by third parties.

Google Analytics and Google Adwords are used throughout the site to capture information regarding search terms, none of these third parties collect any personal data from which they would be able to identify individual users.

What are cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of the website, particularly in relation to online transactions
  2. To drive our marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere in the Privacy Policy
  3. To enable us to collect information about the browsing and search habits and activities of users, including to monitor the success of websites, campaigns, competitions, etc
  4. To enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties

Disabling cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:

  1. Choose the menu ‘Tools’ then ‘Internet Options’
  2. Click on the ‘Privacy’ tab
  3. Select the appropriate setting

For Mozilla firefox:

  1. Choose the menu ‘Tools’ then ‘Options’
  2. Click on the icon ‘Privacy’
  3. Find the menu ‘Cookie’ and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu ‘Files’ and ‘Preferences’
  2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable but, in general, the site may not operate properly if cookies are switched off.